Contact the rental company
Have the location, vehicle model and problem description ready. Find the assistance contact in your rental documents. Explain whether the car has stopped, whether it can move and whether there is an immediate danger.
Ask what to do next
Check the required procedure, who can authorise recovery and the approved destination. Do not assume a service you arrange independently is included or reimbursable. If anyone is injured or there is immediate danger, contact emergency services first.
Share the instructions you receive
Tell us that the car is rented. Explain whether you need information, a quote or assistance already authorised by the rental company. Include an approved destination if one has been given.
Only send necessary details
You do not need to send personal documents or the whole rental agreement at first contact. Start with the information needed to understand the situation. Contacting Karrotrec Express does not replace rental authorisation or establish insurance cover.
If a breakdown changes your travel plans
Mention a rental return time or an upcoming flight without treating it as a guaranteed response time. Arrange onward travel for passengers and luggage separately. The summer driving guide helps you describe vehicle access and prepare for contact with a weak connection.