1. Tell us what happened
Describe where the vehicle is, the model and the problem you noticed. Use your phone location or type a road and a landmark. Add the destination for a transfer and any rental company instructions.
2. Clarify the solution
The operator checks availability, access and vehicle condition. Any missing details are clarified before the service is defined. This is when the method, price and destination are agreed, so you can ask questions before deciding.
3. Receive confirmation
Assistance is arranged when the operator confirms acceptance and the agreed details. Sending a message does not mean a recovery truck is already on its way. Tell us if your location or circumstances change.
Keep another contact option
If WhatsApp is unavailable, use the phone number. Sharing GPS is optional. For injuries or immediate danger, contact the public emergency services first.