Towing & recovery
For a vehicle that cannot continue. Tell us its location, model and condition so we can assess recovery.
Learn moreTowing & roadside assistance - Tirana
Car broken down in Tirana?Let's start with where you are.
Contact Karrotrec Express and tell us what happened. Your location helps us assess the request and explain the next steps.
You can call without GPS. We may use a translator for other languages.
What happened?
Choose the closest match. We will add it to the message so you do not have to type it again.
WhatsApp with locationThe website has several languages. Drivers may reply in Albanian and use a translator for other languages. Prepared messages have labels in Albanian and your selected language; details you type stay in their original language.
Help us understand where you are.
With your permission, we add GPS to the message. Use the WhatsApp button to open the app; you make the final send.
Coordinates added to the message. You can open WhatsApp and check the text before sending.
Add details (optional)
Make, model and condition, if known
Workshop, address or destination town
Services
Assistance starts with the problem.
Vehicle recovery, car and motorcycle transport, van enquiries and battery or tyre assistance: choose your situation and prepare the useful details.
Vehicle transport
Tell us the pickup point, destination and vehicle condition. Availability and arrangements must be agreed before transport.
Learn moreIs it a rental car?
What to do with a rental carPrepare the useful information and check the rental company's instructions before authorising assistance.
How it works
One step at a time.
01
Tell us what happened.
Call or send a message. Start with your location and a short description of what happened.
02
Clarify the assistance.
We check availability, the type of assistance and the cost. We ask for any details needed to assess the request.
03
Agree on the next step.
Wait for the operator's confirmation before considering assistance arranged. Tell us if the situation changes.
Locations
Tell us where you are. Find the next step.
Tell us where the vehicle is and where you would like it taken. We assess the request for that situation.
The directory helps you describe your location. A listed place does not confirm service availability.
View all locationsUnderstand the cost before proceeding.
Location, vehicle condition, destination and the assistance needed help define a quote. Send these details for an assessment.
FAQ
Useful answers, right here.
What information should I send?
Start with your location, the problem and the vehicle model. Add a destination for transport. A WhatsApp photo can help if you can take it safely.
Do I have to share GPS?
No. Call or type a road, town and landmark. If the phone location looks wrong, correct it before sending.
Can I contact you about a rental car?
Yes, you can ask for information. Before authorising assistance, check the rental company's instructions and contact the number in your agreement.
Do you work outside Tirana?
Send the location and describe the problem. The operator must confirm availability for that area before assistance is arranged.
Can I ask for the cost in advance?
Request a quote with the location, vehicle condition and destination. Ask what it includes and whether more information is needed to confirm it.
Does sending a message mean a truck is on its way?
No. Sending a message does not confirm assistance. Wait for the operator's reply and agree on the next step.
Need a hand with your car?
Tell us what happened. Start with the information you have.
If anyone is injured or there is immediate danger, contact the public emergency services first.