The details that help
Tell us which wheel is affected and whether the problem concerns one tyre or more. A photo may help only if you can take it safely. Explain whether the car is in a parking area, on a road or on private access. You do not need to remove parts to make a request.
Choose an appropriate solution
Tyre condition, the availability of a suitable spare and access to the vehicle influence the assistance that can be offered. We clarify the practical solution and conditions before proceeding. If roadside assistance is unsuitable, a transport request can be assessed with you. Not every tyre problem can be resolved where the car stands.
What to tell us
- Exact location and vehicle model.
- Affected wheel and any visible damage.
- Whether a spare wheel or kit is available.
- Access restrictions or other relevant conditions.
Do I need a spare wheel?
Tell us whether one is present and whether you know it is usable. Vehicles have different equipment. This helps assess the request; the solution is confirmed after considering the car and the problem.